Privacy Policy
Ascend Career Solutions ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website, ascendcareersolutions.com.au (the "Site") and use our services. This policy applies to all visitors, users, and others who access the Site and services.
1. Data Collection
We collect several types of information from and about users of our Site, including:
- Personal Information: This includes information that can be used to identify you, such as your name, email address, phone number, postal address, and any other information you voluntarily provide when you register for an account, purchase a course, subscribe to our newsletter, or contact us.
- Payment Information: When you purchase a course, we collect payment information, such as your credit card number, expiration date, and billing address. This information is processed securely by our payment processor, Stripe. We do not store your complete credit card information on our servers.
- Usage Data: We automatically collect information about your use of the Site, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates and times of your visits. This information helps us understand how users interact with our Site and improve our services.
- Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing activities. Cookies are small text files that are stored on your device. We use cookies to personalize your experience, analyze trends, and track your movements around the Site. You can control the use of cookies through your browser settings.
- Communications: We retain records of any communications you send to us, such as emails or contact form submissions. This information helps us respond to your inquiries and improve our customer service.
2. Data Usage
We use the information we collect for various purposes, including:
- Providing and Improving Our Services: We use your information to provide you with access to our courses, personalize your learning experience, and improve the functionality and performance of our Site.
- Processing Transactions: We use your payment information to process your purchases and provide you with receipts.
- Communicating with You: We use your contact information to send you important updates, newsletters, promotional materials, and respond to your inquiries. You can opt-out of receiving marketing communications at any time by clicking the unsubscribe link in our emails.
- Analyzing and Improving Our Site: We use usage data and cookies to analyze trends, track user behavior, and improve the design and content of our Site.
- Protecting Our Rights: We may use your information to protect our rights and interests, such as enforcing our terms of service or preventing fraud.
- Legal Compliance: We may disclose your information to comply with applicable laws, regulations, or legal processes.
3. Data Security
We take the security of your personal information seriously and implement reasonable measures to protect it from unauthorized access, use, or disclosure. These measures include:
- Encryption: We use industry-standard encryption technologies to protect sensitive information, such as your payment details, during transmission.
- Secure Servers: We store your information on secure servers that are protected by firewalls and other security measures.
- Access Controls: We restrict access to your personal information to authorized employees who need it to perform their duties.
- Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.
Despite our best efforts, no security system is impenetrable. We cannot guarantee the absolute security of your personal information. In the event of a data breach, we will notify you as required by law.
4. Your Rights
You have certain rights regarding your personal information, including:
- Access: You have the right to access the personal information we hold about you.
- Rectification: You have the right to correct any inaccurate or incomplete personal information we hold about you.
- Erasure: You have the right to request that we delete your personal information, subject to certain exceptions.
- Restriction of Processing: You have the right to restrict the processing of your personal information in certain circumstances.
- Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
- Objection: You have the right to object to the processing of your personal information in certain circumstances.
- Withdrawal of Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
To exercise these rights, please contact our Data Protection Officer (DPO) at dpo@ascendcareersolutions.com.au. We will respond to your request within a reasonable timeframe.
5. Sharing of Data
We may share your personal information with third parties in the following circumstances:
- Service Providers: We may share your information with third-party service providers who assist us in providing our services, such as payment processors, email marketing providers, and website hosting providers. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
- Business Partners: We may share your information with our business partners who offer complementary products or services. We will only share your information with your consent.
- Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring company.
We do not sell your personal information to third parties.
6. International Data Transfers
Your personal information may be transferred to and processed in countries outside of Australia, which may have different data protection laws than your country. We will take appropriate measures to ensure that your information is protected in accordance with this Privacy Policy and applicable data protection laws.
7. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
8. Children's Privacy
Our Site and services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at info@ascendcareersolutions.com.au.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on this page and update the "Last Updated" date at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed about our data protection practices. Your continued use of the Site after any changes to this Privacy Policy constitutes your acceptance of the revised policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Ascend Career Solutions
Level 10, 233 Castlereagh Street
Sydney NSW 2000
Australia
Phone: +61 574891212
Email: info@ascendcareersolutions.com.au
Data Protection Officer: dpo@ascendcareersolutions.com.au
Last Updated: October 27, 2025